So you want to order some books from us? THANK YOU! We want to make it as easy as possible. There are a few things to know.
The most important thing: do we have the book you're looking for or can we get it? Here are what the terms on our website mean.
On Our Shelves Now: If a book has this designation, we most likely have the book in the store. Our inventory is updated each night around midnight so books sold during the day don't reflect until then. Our inventory is also off every once in a while due to human error, so if you need to know ASAP if a book is in stock, give us a call at (603) 778-9731. Otherwise, go ahead and order!
Available From Our Distributor -- Usually Ships in 1-5 Days: This means we don't have the book in the store but can easily order it. The 1-5 days depends on when you order it.
Backordered: On order at our distributor but out of stock. You can order it but we probably won't be able to tell you how quickly it will arrive.
Coming Soon - Available for Pre-Order Now: This book has not been released yet. Feel free to pre-order and we'll save a copy for you when it comes in.
Special Order-- Order and we will let you know if it is available ASAP: Pretty unlikely that it's available to order because it's out of stock indefinitely or out of print. Email us at info(at)waterstreetbooks(dot)com and we'll let you know.
Payment: During this time, we are requesting that all web orders be prepaid, with a credit card or Paypal. If you have a Water Street Bookstore gift card, unfortunately our website does not accept them. HOWEVER, just give us a call and we can easily handle your order over the phone using your WSB gift card.
Member Discount: If you're a member of Water Street Bookstore, thank you! When ordering books online, just put a note in the order comment field that you are a member. If any of the books you ordered qualify for the 20% discount, we will apply it before processing your order. If you paid with Paypal, that will mean you get a separate refund for the discounted amount.
And lastly, when is your order ready? When you place your order, you'll get an automated follow up email confirming and thanking you for the order. That doesn't mean your order is ready though! Please know that during this time, we may be a bit backed up with web orders. Please wait for an email or call from us saying your order is ready. If you haven't heard from us in 24 hours, feel free to call or email. We're doing our best to keep up!
Thank you for choosing to order books from us! We couldn't do this without you!